Updated 2026-10-04
Two channels exist for communication: internal tickets and PGP email. Provide precise details to reduce processing time significantly. Generic inquiries receive slower attention than documented issues with attached evidence.
Support tickets
Create requests via Control Panel > Support > Tickets. Regular users submit up to three tickets daily, while vendors manage five. Categories cover deposits and withdrawals, forums and stores, orders and products, account and PGP issues, and bugs, scams, or phishing attempts. Select the most relevant category during creation to route correctly. Each submission should reference specific order IDs or usernames where applicable.
PGP
Use the public key for encrypted correspondence involving sensitive data. The fingerprint verifies authenticity: 6383E112811BA4F7147057FB98105DD4940CBC22. Encrypt amounts, shipping addresses, screenshots, and private messages before transmission. Plain text regarding financial details remains vulnerable to interception. Keep the encryption layer intact for all substantive correspondence.
What to include in a ticket
Detailed descriptions accelerate resolution. Include the following elements in every submission:
- Public username associated with the account
- Specific order ID number
- Screenshots showing the error or issue
- Steps already attempted to resolve the problem
- PGP encryption applied to the message body
Omitting these components often results in requests for clarification, which extends the timeline unnecessarily. Prepare attachments before drafting the initial message.
Response times
Standard responses arrive within twenty-four to forty-eight hours. Peak periods extend this window due to volume spikes. Submitting duplicate tickets does not increase priority or speed up handling. One comprehensive report works better than multiple fragmented ones.
Bug bounty
Unique bugs reported with thorough descriptions earn rewards. Duplicate reports of already fixed issues do not qualify. Detail the reproduction steps, expected behavior, and observed outcomes clearly. The administration reviews submissions periodically for eligibility.